SP
Simon P

1 reviews | Active since Nov 2016

11 Nov 2016, 20:05

Telkom Cape Town

<p>I find that 5 months to sort out our intermittent ADSL problem is unacceptable. I have been into the Telkom offices at Bayside, spoken on the phone tens of times (after long waits) reported online and have not had this problem resolved over this period of time. Promises, promises, and more (empty) promises. How do you advertise 'service' when your leave your clients holding on for 25 minutes, while you chit chat in the background, and don't bother to ask if you would mind holding on for a few minutes more?</p> <p>If you were a public company, you'd have no clients, I can promise you that. </p> <p>Totally unacceptable, and still unresolved. </p>

0
Replies (1)
Telkom
Telkom's reply12 Nov 2016, 10:20
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Kind regards

Jawaad

Telkom Social Media Team

Best regards,