Telkom Cape Gate Walkin Center

We have had a line that was canceled incorrectly and when reactivated we had been unable to receive calls. We have been trying to get the manager Whitney Minnie to assist for 4 months and she refuses to help us or her staff that have been struggling with this. I have been to the store so many times that I have lost count.

I really hope that Telkom addresses Whitney's leadership qualities as she is unable to handle client queries that require her intervention.

I can't fault the staff in the store as they follow by example and with their limited knowledge they tried to help.

I have requested for a new number to give up a number that I have had for more than 4 years due to Telkom not being able to resolve this issue. I have paid for services that I could not use and have requested a refund for the 4 months since the line was reinstated.