Telkom cant work with billing, cheap but expensife

Well this space is to short for the complaint but lets go to the last on my list. I apl**** for a contract instore on 31/10/2015, which was sucsesfull on the same day 31/10/2015 about 3pm, okay on 12 November i got a sms stating i am in arears, phoned them (EUGENE/DIMAKATSO) shorted the nonsens out, \not""; the excuse my email was captured wrong by them; so Caroline corected my email and sended it to me; where as i am being charged for my handheld for (01/10/2015 - 31/10/2015) and (01/11/2015 - 30/11/2015); How is it posible to be charged for a handheld you recieved on the last day of the month; The supervisor Khethiwe Nhlapo/Caroline and Eugene explained like this; on the 31/10/2015 you recieved a full handset not a half handset; so i must pay for October month; so if i look at my statement for a 24 month contract i already paid for 2 months so then i am laible only to pay for this handheld 22 months;but that is not what is gonna happen so how many people are loosing money? """