TELKOM CAN'T SUPPORT THEIR OWN PRODUCTS - UTTERLY USELESS

If it was possible to give a ----0 I would do that.

I am so over this utterly useless and bad customer service. Day no 6 that Telkom doesn't know how to fix or support their own products.

I bought airtime for my kids to use on a game they are playing online. Been using this method for months now, never had any issues. Now they wanted to use a bigger amount (being their birthday money) and we got a message that says "Purchase exceeds your transaction limit. Contact your service provider", Telkom being my service provider.

Apparently nobody at Telkom knows how to do that. They offer the service, making use of "Direct Carrier Billing", but they have no clue how to support it. I've sent the screenshots a million times and answered the same questions two million times and still nothing.

This has been going on for 6 days now. How is it possible that MTN can up that limit in 4 steps using USSD codes and Telkom have no clue how to do it? It has been escalated from one department to the next since Saturday, and still nobody knows or gives a damn about it.

TELKOM, it you can't support or fix your OWN PRODUCTS, then I want my money back. Seems like ****py service is the norm these days. As long as they can sit on their asses and get paid to do it, the clients doesn't matter.

Sort it out, Telkom, I'm referring it to which ever entity I have to. You are not going to ***** my children's birthday money because you are clueless about your own products. This is beyond ridiculous.