Telkom cant simply service customers

After a bitter complain on hello peter and losing 11 days of business due to not habing internet, Telkom eventually got back to me with the supposedly pin numbet for internet accesd. I was told to contact 10210 to get help to connect. Alas the agent Bonani told me the number in question does not have fibre but adsl. This called ended 17.18hrs on 30th May 2018. This whole exercise started when i wanted to close adsl nut they told me they can upgrade me to fibre. Clearly the right hand does not know what the left hand id doing. Why is the service so terrible? Why do customers have to wait 30 minutes before a call is picked up. Why does sales and the tech team keep shanting customers between them without sorting out problems? I made about 6 to 8 calls between these two parties but couldnt skrt anything out. Clearly telkom cant run a business. This is the reason they are making loses and clients are leaving them.

I have logged a closure request on line before this contract even starts. Because if they cant even deliver a product how can they service it? After logging a closure request on 30st May 2018, i was told an agent will call me. But i am still waiting