Telkom cant service existing Clients

Telkom are selling product when they are unable to service existing clients I logged a problem with my ADSL line on 27th November 2017. It still hasnt been fixed. i have called the 1023 number at least 10 times and all I have received is a sms every sort of 3 days telling me they would sort out the problem. A technician finally arrived on the 15th December. He couldn't fix the problem. He said he would return on the following day at 08h00. At 08h45 he phoned to say he would be there at 09h30. He finally arrived at 10h45. He said they could not access a box on a neighbour's property even though there was somebody there. (This access has been an issue for 12 years with Telkom promising to move the box and pole from that property. It has never happened). They refused to get assistance from authorities and then told me they would do something and get back to me during the afternoon. At 15h30 Monday 18th I am still awaiting a call. The call centre refuses to give me a contact number to complain. Nobody at Telkom will phone me. They refuse to contact me or offer a solution. I am writing this in hopes that someone will contact me!