Telkom cant seen to do a sim swap?!?!?

My husbands phone was ****** on Sunday. He has been inside a Telkom branch on Monday, Tuesday and again today in an attempt to do a sim swap and keep his number.

On Monday he was told that they cant do it in the branch and must log a call, they were supposed to contact me to inform me that the new sim was ready for collection...

On Tuesday he was told that the were still busy with it.

Today he was informed that despite the fact he had provided the branch with the relevant RICA documentation the branch had not included it when logging a call and the call had been closed.

This is three days later and still they are unable to do a sim swap - my husband relies on the number for running his business etc, who knows how much business he has lost in this time and what the ********* are doing while they have full access to his number as well!!!