Telkom can't report a fault

App**** for an ADSL 4Mbps package on a month to month package, instead received a 2Mbps package and was charged for a 4Mbps package. Unable to report the fault on the Telkom app or online. Communicated with Telkom staff on their chat who was not very abrupt and did not chat with me long enough to give me a reference for the fault. Staff member on the chat group said they do not see an ADSL subscription on my name but rather a wireless package and asked if i received a wireless router to which I rep**** no. I was asked to hold on until the chat kicked me out and no response from staff member. Had to start a chat again and got a different staff mameber who also was very abrubt and just disconnected me before I was even able to ask for a reference number.