Telkom cant provide proper service

I have been waiting for my adsl line since december 2017 R700 deposit paid everything my installation date was today 9th Jan 2018 in the morning im working morning shift so took a leave day for today for nothing telkom is ****ing me around today when i phoned this morning about before 11 around there the person told me that appearently the tech could not find the place that i think thats a lie they esculated the intallation also today still and they going to phone me just now i phoned again at 13:00 where by the agent refused to put me throught to a manager and made me cross then placed the phone down in my ear. People please i would not suggest this **** *** service to anyone this is so ****ing pathetic another example 10213 call you wait 30 min plus just to talk to someone. If they dont come and install it today im cancelling and i want my money back would rather go to a beter service provider