Telkom cant get simple simple things right

<p>I app**** for a pensioner discount on my mother's telkom account at the Mall of Africa Telkom store a few weeks ago.</p> <p>All i needed was for the existing account to be discounted based on my mother being a pensioner. </p> <p>I was told all was done and was given a piece of paper written Order Number ********** 04A. The conusltant told me to keep this as a reference number for it being complete.</p> <p> </p> <p>I just recieved 2 bills from telkom, one with my usual account number and another new account number?</p> <p>The new account number has the service fee at the normal rate and charged twice? </p> <p>Why was i given a new account number? Why do i have 2 account numbers? Why is the billing all wrong?</p> <p>All i needed was a pension discount on the current account that we have had for years. A very simple request that was messed up</p> <p> </p>