TELKOM CANT GET BASICS RIGHT

I went into the Pavilion branch to enquire about an alternative wireless voice service and was flatly told that there was no alternative. I by chance found out about a product called the landline voice alternative. I e-mailed the branch manager at Pavilion and asked why I was not offerred the product. He apologised saying he will call me and has not since contacted me. I then went to the Durban branch. A consultant there first asked me why I wanted a telkom line as most people are cancelling theirs. He then said that it is not a product that they promote and they do not have stock and asked me to go to the Pavilion branch, which I refuse to do as it would be an inconvenience to me. I then asked him how long the process will take to which he rep**** in a very negative way, that he must now go to the back and call all the stores to see who has a device and then he will call us. He could not commit to a time frame and also said that the process will \take forever\". Overall, the last 3 month dealing with Telkom has been a completely frustrating experience. There are all these fantastic adverts in the media, but unfortunately, Telkom cannot get basic customer service and"