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DB
Debby B

1 reviews | Active since Jan 2017

31 Aug 2018, 09:52

Telkom - Can't get a line move appointment and they don't care

At the beginning of August I was informed it would be best to log my landline move on the internet, which I did. I at the same time requested my line be upgraded. At the time I got a message from the online response that I would be contacted within 48 hours. That did not happen I went into the Centurion Mall branch to follow up and was informed that the request was registered and someone would contact me. This did not happen On Tuesday 28/08 I phone 10210 as I know the place I am moving to may be a problem with the setup. To find out my request had not even been registered to someone to call me. At that point I got a ref number for the move (can't do the upgrade at the same time which is ridiculous) and when I asked the consultant to please get someone to call me she said they don't have access to Open Serve so I would have to wait for them to call me within 7 days. At this point I tried too find a number to complain/escalate and that is impossible Today 31/08 I had not heard form anyone so called 10210 again to be told that my ref number had not been completed correctly and that is why nobody has contacted me. Now I am the unreasonable customer who wants someone to call but I have to wait. And yet again i cant even find a number to complain/escalate I am moving tomorrow what does ti take to get Telkom to sort out my line as requested (just by the way last year when I moved it took Telkom a month to sort out the issue even though I complained daily). Are they surprised that people are moving away from them.

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Replies (4)
DB
Debby B's update06 Sept 2018, 09:14
Reviewer Update
It has been 6 days and still I have not been called. What does a person need to do to get a reaction from Telkom
DB
Debby B's update07 Sept 2018, 11:02
Reviewer Update
So today I called again to follow up and now I am told the line is not possible which I have asked on more than one occasion that someone call me about this order. When was someone going to call me about this because I happen to know that a special cable was installed as there are more than residents on the property. This is completely unacceptable no wonder people are leaving Telkom services. I have demanded to speak to a manager as I want to the person who made this decision and keeping getting told that someone will call me in 48 hours. I have been waiting since the 14th August for someone form Telkom to call me so now I am waiting on line for the manager
DB
Debby B's update07 Sept 2018, 16:33
Reviewer Update
After spending an hour on the line today waiting fro my call to be attended to and getting Samke Mbele who supposedly would assist me, I can not get a mail through to them. I am still waiting for the technician to call me. I will continue to post updates until such time as someone who can actually assist me, does. Maybe I should just e-mail Sipho?
DB
Debby B's update11 Sept 2018, 11:46
Reviewer Update
Day 11 and still nobody has contacted me. What has happened to Telkom that they don't care about the customers anymore. All I want is the Open Serve technician to call me. What is so difficult? Tumelo what happened to you dealing with my query?