TELKOM CANT GET A CLUE WITH MY ISSUE

On the 10 Nov 2015 My ISP logged a fault on my behalf noticing things that TELKOM could not about my line issues (Port Errors). On the 17th, YES THE 17TH NOV my fault was tended to by a tech without notifying me!!! I called back on the 18th only to hear the PORT Errors have been fixed and the fault is closed on the techs side. I noted to TELKOM my uncle who works for them said theres line noise on my line cause guess what? I STILL HAVE SLOW INTERNET in the afternoon and evenings due to High Latency and Line Noise. Surely a telecoms company should know how to do their job should they not? Quite ****ed off as I now find out that when i reported the line noise it was noted and not escalated properly. was told a manager would call me on the 18th NOV I got no call. is this what customer service is to you people? A JOKE? Your consultants know nothing, your tech that called me saying its traffic doesnt know how to do his job, sits at an exchange and says all is alright and never once asks if he could come check things at the house. heaven forbid theres an issue between here and the exchange, means more work for him and he dont want that now DOES HE? UTTERLY PATHETIC SERVICE!!!!