Telkom can't fix what they broke

I am a Telkom ADSL client for some time. I slipped on a payment and Telkom discontinued my service. After paying my arrears and a whole month ahead, Telkom reconnected my line. My router could not access the internet and I contacted the technical support. They attempted to help me but no luck. Because I have a non-Telkom router I was informed to find a technician to test my router. After that I called Telkom to come and fix my connection. After three days, I received an SMS stating that I should contact helpdesk to help me set up my router. Following that, they informed me that my router is broken.

MY QUESTION: I had internet, Telkom disconnected and reconnected my line, now my router is broken and I'm without service?!! An absolute disgrace!