Telkom cant fix there problem

Please take note of the following query: On the 16 July 2024 around 11h42 i received a call from ***, she said that she is phoning from Telkom and said that they are going to cut over to a new system, she keeps on asking for my ID and address, with the amount of ***** that we experience, I tried to firstly, find out more about the reason she is calling, but she kept on asking for my personal details, and because I was not convince that she is definitely who she said she is, an Telkom employer, then I refused to give my details. On Monday the 22 July I notice that our line was not working. I phone 10210 to complain and the they said that my account doesn’t exist! I went in to Telkom front office at Festival Mall and after explaining to them that my line is not working, they went into the system and told that my line was disconnected!!!

Even the personnel on duty was very surprised. They phone and send e-mails and that evening my line was working again. I thought that my lines was just restored, but to my surprised, I later find out, that my line wasn’t restored, they put me on a new contract, (which is even more expensive monthly than what the old one normally was) On my old account *** I’ve got a credit of R650, but now on the new account *** i did received an account of R599. ????

I request (demand) that my account is been rectify to the old account as I am an x Telkom worker and get rebate on my account every month. Further I cant believe the odassity of that lady who phone me first to just suspend my account without my consent, that is totally not accepted!!!! Herewith my Reference number: ***4 Every time when I phone 10210, I am told that this will be sorted in 48hrs but still today nothing is been done!! They now want to suspend my landline

Francois De Villiers