Telkom can't fix my internet, i am APPERENTLY no klient anymore

Item: Telkom
Rating: 1
Author: Tinus B

Telkom is my internet Service provider, but my 10mb/s adsl has been down for 4 days now. When i phone them to lodge a complaint, telkom tels me that i am not a client anymore. I have lodged numerous complaints with telkom but nothing is happening

I have had this same problems a few months ago and wanted to move my line management to Afrihost. But afrihost tells me they are not able to take over my line because they need written concent from telkom that I am not a client anymore.

Telkom please fix my line or please send me a written letter to state I am not a client anymore, so that I am able to finaly move to Afrihost as my IsP. Management at telkom please phone me to fix this, because normal staff keep on telling me they cant do it.

If you think about moving to telkom as internet servive provider, stay away..... They will give you years of problems and you wil NEVER be able to move

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Replies (1)

Tinus B's updateReviewer Update

17 Aug 2019, 23:42

I phoned Telkom today to ask when will they fix this problem, just to find out, that the Adsl line were ****** and they will not replace it. The problem is, telkom has no solution for this problem. They just tel me to get LTE or fibre.... I do not have fibre in my area and LTE does not have coverage from afrihost in my area.... Why do they keep on making there problem my problem.

Still waiting for telkoms management to phone me with a solution for there problem.

Please do not EvER use telkom for internet

Tinus B's update17 Aug 2019, 23:42

Reviewer Update