TELKOM CAN'T EXPLAIN ITS OWN BILLING SYSTEM

I had a 24 month contract with Telkom which came to an end on the 15th of June 2021.I made a late payment on the 10th of June only to handed over on the 16th which was 6 days after I have settled my account.I contacted the client department challenging their decision of handing me over but no one was able to give me a convincing answer.My account was debited on the 24th of June after I have paid them on the 10th and there was now another schduled debit for the 30th and I questioned how the same account can be paid three times in the same month all the consultants I spoke to failed to give an answer.I later decided to cancel their services and a new struggle started after I gave them my end date.They gave me rediculous reasons saying due to covid it may take longer to cancel the contract,what nonsense is this?To make this more interesting I now received an SMS from Telkom debt collectors for the same amount that I personally paid andthe debited. This was the worst service I have ever seen especially from a big company like Telkom with its extremely clueless consultants who failed to explain their own system even reading it from their computer screen****TREMELY DISAPPOINTED WITH YOU TELKOM