Telkom Cant even Resolve a simple issue which is their own fault

CASE Number ********** 1 NOT RESOLVED?????

I have Upgraded my Data Contract more than a week ago, from a 5GB to a 20GB Plan.

I was told in store everything is done and dusted all will work as should. the same day I got home nothing worked, so I contacted Telkom apparently my Upgrade was never updated on the system and from then until now and no one is contacting me to resolve this???so when I try and phone Telkom I wait 40-50min on the call 081180 and still cant even speak to an operator???????pathetic client service