Telkom cant do a simple task... Service and infrastructure Sucks

My Phone was ****** on Saturday 01 December 2018 at Game in Mall of Africa, on Sunday i went to the Telkom mobile store in Rosebank for a sim swop, the consultant was friendly and helped me do the sim swop. Telkom was offline and but i was told to either come back to check up but he will process the Sim Swap when the system eventually comes back on. Nothing at all, i called the call centre Monday and they said i must wait 24 - 48 hours, but I must go to the store as my Sim Swap was Cancelled??? I went to Forest hill branch on Tuesday evening and a lady did a new sim swap and AGAIN they were offline but i was assured again that the sim swap will be done and she gave me her email address to contact her as they don't have telephones in the store. the Sim was Still not Active. I called the call centre and they couldn't help me and I spoke to a supervisor who assured me that she will process it manually but the system is Hanging and she will call me. Again she gave me her E-mail address as well and AGAIN, Sim swap NOT ACTIVE. I went to Forest hill again and AGAIN they were offline... by now i was ****ed off, Thursday I mailed both consultants that separately and STILL NOTHING... This is Ridiculous... I like my Number, but 5 days for a Sim Swap from a big telecoms company is just Retarded... I need help, my1 year old son is sick and his mother cant use her cellphone to contact anybody because Telkom cant even do a simple Sim Swap. How on Gods green earth do we allow these *********** people to take our money, live large but dont consider other human beings... Telkom, ive been a loyal customer, and i have converted many people to Telkom mobile, but when i need you the most, i get treated like an Idiot, yet its my money that is supposed to help you employ the correct staff and have better infrastructure so that you may assist your client...