Telkom can't allocate available engineer to fix fault after almost a month

Telkom (Call ***) Line has been down for almost a month. Telkom back office allocated the call to engineers who were on holiday. After numerous calls and attempts to escalate the call, no one at Telkom is able to re-assign the call to an available engineer. To make matters worse, the last call center person is not sure if the manager is not available because he's on leave or if its the engineer.