Telkom cannot supply the service I'm paying for

SAIX Speed Test - Last Result: <br> Download Speed: 150 kbps (18.8 KB/sec transfer rate)<br> Upload Speed: 121 kbps (15.1 KB/sec transfer rate)<br> Latency: 1200 ms 2/3/2015, 4:29:09 PM<br> Last Result:<br> Download Speed: 130 kbps (16.3 KB/sec transfer rate)<br> Upload Speed: 89 kbps (11.1 KB/sec transfer rate)<br> Latency: 834 ms 2/4/2015, 1:21:49 PM<br> One cannot use this poor service, internet access is non-existent.<br> I pay over R700 pm for this pathetic lack of service on a 4Mbps line! I have repeatedly logged fault reports (after holding for hours for their useless contact centre) but these faults are just cleared without even checking with the customer.<br> Telkom won't upgrade my package due to their own inflexible processes and will charge me penalties if I cancel the service so I'm locked into a service that is of no use, causing frustration and anger with this monopolistic organisation that cares NOTHING for its customers. I should be refunded for something that I cannot use.<br> My business and sanity are suffering, please...<br> What the hell does one do?????