Telkom cannot solve simple issues.

So, Telkom, I cancelled Prime Video in the Mytelkom app and received an email from Prime Video that it was canceled yet, you are still billing me under wasp services. Refund the overcharge and cancel the R79 charge or I'm taking this to the Ombudsman. I have called the Call Centre they cannot see it their side and keep sending me to the app. Since, I canceled the service, its no longer on my app and needs to be removed from my bill as a wasp service.