Telkom cannot resolve query, automated messages with no action

<p>I have logged several queries woith Telkom and one on this site but all I receive is a reference number or an automated response. Perhaps an actual person who knows how to solve a query should be dealing with these queries, rather than a media team. I am happy to come and offer my services on how a query should be resolved, what to look for in a query. I have years of expereince and I cannot understand how it is taking up to a month to just look at the query and fix it. Telkom - Please let me know where I can meet you to show you to resolve my query and what checks must be done to see the error and fix the error. See response received two weeks ago.</p> <p>Good day Jayshree, </p> <p>Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.</p> <p>Your reference number is ********** 0.</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p>