Telkom cannot resolve my issue

My line went off sometime in April/May 2015 which was a general problem in the area, even a Company in my little town line went off. When I wanted to phone in to log a call the call centre agent said it is an area fault. There is no need to log a call as Telkom is working on the problem. From there if I phoned, Telkom had an automated message stating there is a general problem in the area. Telkom only decided to do the migration on the 20Jul2015, I was off Telkom services for close to 12 weeks. In between that I was trying to phone Telkom regarding a refund because I was off for 12 weeks and they said the system will pick up the problem and will pass the credit. Only when I phoned the last time I insisted on a ref number.Even now my service is off. But can't see why I should pay for the 12 weeks I was offline. I also tried to remove a service I can't use anymore and was told my account is blocked so I can't make changes. I have no problems with Telkom products. I substituted the internet with a Telkom mobile contract which I am paying separately<br> Calling telkom call center does not help. Hopefully I can get some help here<br>