Telkom cannot resolve a porting issue for more than three weeks. Pathetic!!
I ported to Telkom on the 4th of February 2019 but to this day (27 Feb 2019) Cell C numbers cannot get through to me. I've called the call center more than five times and each consultant tries something different to the last one and gives me a time frame with no results. At some point i got a case number ( ********** 9) when the issue was escalated to the porting division, and i was told that they till contact me within 72 hours. Instead i got an sms that said my issue was resolved which was nonsense because i'm still missing out on very important business calls. I called 3 times after that proved to be a waste of time. One Team leader who was sent an email was supposed to follow up and have this fixed in 24 hours - also did not happen. The last consultant i spoke to was a Winnie, who also had no idea what to do and when i asked to speak to her Team leader whose name is Lerato Bulelo said she was busy to come to the phone. I then asked her to read from my notes the dates which i called them and she said i cannot have that information, even on request but Lerato Bulelo will call me back.
For such a big business Telkom has the poorest service and the most *********** staff.
