Telkom cannot repair line!

Fault 476CTK260917. I have had no Internet or phone line for almost 3 weeks now. I am unable to run my business like this! Contractors installing storm water pipes for the municipality chopped the lines off. It took more than a week for a technician to come out and connect them, but he did such a shoddy job and my LINE IS STILL NOT WORKING. I have logged several faults and nothing comes of it. Perhaps I should pay my account with the same lack of enthusiasm