Telkom cannot provide service in person, online or through the App - sorry for you!

How does one begin to complain about Telkom? There is so much inefficiency, incompetence and sheer arrogance that it is hard to know where to start. But it becomes a circus when you go around in circles trying to ask for help. Except it becomes very serious when you are unable to use your phone, with oodles of airtime and data because the "Manage allowances" function on the USSD menu has not worked for 10 days...Try posting on X and the inane conversation insists you call the help line - except no human can ever speak to you - so unless you want to do exactly what the other 4 options offer - sorry for you! Then go and spend more than an hour in an actual Telkom shop with an actual Telkom consultant? Sorry for you again! The Telkom consultant could only say "so frustrating" as he could not solve the problem either and had no further ideas...And yes, I did try the App too - what a poor App that is - perhaps it was a bad day but it is not working either, never progressing, asking one to login over and over and over...I have an idea though - after more than 30 years with Telkom, perhaps it is time to move on?