Telkom cannot provide its advertised service

On 12 October 2015 I received my SIM card for a new unlimited contract (Unlimited data and unlimited calls), for which I pay R999 per month. However, I have not had any data connection since then. On 19 October 2015 I returned to the Telkom store in Greenstone Hill and even after 2 SIM swaps & them changing some settings, they still could not provide me with a data connection. I had also been unable to set up my voicemail box, as the automated voice prompts keep rejecting my pin code. On 20 October 2015 I returned to cancel my contract & convert it to a prepaid SIM. The reason for my cancellation was that Telkom could not provide me with a data connection. The agent had cancelled the contract but stated that another Telkom agent would call me later in the week to confirm the cancellation. However, as of today (25 October 2015), I still have no data connection, no voicemail box set up & also my contract has not been cancelled. This is terrible service from Telkom & poor customer service and satisfaction. Telkom should not advertise services that it cannot deliver on - their contracts may be cheap but they cannot deliver. I cannot wait to switch back to my old service provider!