Telkom cannot provide data usage information

I suddenly used 50GB of data in one day between 2am and 3:30 am on the first of September. No-one at Telkom can tell me what that data was or what IP address it originated from. Also the data usage tracker on their website gives you a blank graph with the idiotic message \hover your mouse for details"<br> After spending over 5 hours on the phone I was told a supervisor would call me back immediately after she was finished her current escalation. That was 5 hours ago!!!!!<br> <br> In addition I was told to report this problem to [Email Removed] however this email bounces back because the mailboxes it is supposed to route to are over quota!!!! Somebody is clearly sleeping on the job.<br> <br> I have never exceeded my cap and I refuse to continue to top up when we haven't figured out what the drain on the data is. I do not have a DSTV explora or download music and films. FYI I've managed to burn through 20GB since topping up on Wednesday and that is with being ultra careful on what is downloaded or browsed.<br> <br> I am most frustrated as I have never had a reason to complain before but this is ridiculous!!!"""