DP
Des P
1 reviews | Active since Jul 2011
18 Nov 2015, 12:55
Telkom cannot provide acceptable service levels
My ADSL connection has been down for over 36 hours. When I followed up they said that they had resolved the issue on their side and blamed my modem/router as being the culprit. I am IT savvy and based on my own trouble shooting I disagreed that my modem was the cause. I proved this when I got a brand new Telkom Modem and guess what - same problem still exists. Now Telkom says it \may"be a port fault in the exchange but have no idea how long it will take them to fix"
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Telkom's replyOfficial
18 Nov 2015, 13:33Hello desparker,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169021.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169021.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply18 Nov 2015, 13:33
Official
Hello desparker,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169021.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169021.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media