Telkom cannot move granny's line to next door room in more than 3 months.

My mother of 90 stays in an old age home. Three months ago she moved from her room to the room next door in the same passage. Ever since we have been trying to move her connection by calling Telkom three times a week. If we are able to speak to someone the story is that it has been escalated.

We have been given a couple of reference numbers but on following up nobody can find it and we get another one.

This is now beginning to affect my mother's health...... and she paid for the line for the past 3 months!!