JM
Jakes M
1 reviews | Active since Aug 2015
07 Aug 2015, 08:30
Telkom cannot maintain the service they sell
Telephone line/ADSL offline since 14 July. Fault 423CTK140715 reported. Escalated several times. Blaming heavy workload. On 30/7 Telkom said tech was assigned. No contact. On 6/8 said tech will be assigned shortly. Contradiction. After 25 days line still dead. Their service don't match their grand ad campaigns. How long will this carry on? Trust my account will be credited. Come on TELKOM, do something about it!
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Telkom's replyOfficial
07 Aug 2015, 10:13Hello jaques0,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM132509.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM132509.
Regards
William
Telkom Social Media Team
Telkom's reply07 Aug 2015, 10:13
Official
Hello jaques0,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM132509.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM132509.
Regards
William
Telkom Social Media Team