Telkom cannot get their act together

In Octocber 2016 we had moved over to an open line with adsl. Fr the very first month I was being billed on 2 seperate lines. I had queried this numerous times and evtually in March 2017 it was resolved. I had requested for the accounts to be merged and accounts consolidated. I received an email advising it was done. The router provided to us in 2016 finally reached its end and stopped working. On 6.11.18 I walked in to telkom store at pavilion and was told the router is broken we should get a new one. We reached a service consultant who informed me the 24month contract only ends in March 19. To which my response was " how can oct 16 till mar 19 be 24 months. She said she was discuss with manager and contract me. On 9.11.18 I came back to the store only to be told its sorted. The issue now is that my line to order is blocked as I am owing money on an old account that I was informed was closed as sorted. Im am tollay frustrated with the lack of service. How can something so simple be so complicated. I waited at the store for an hour for the billing department to contact me and guess what they didnt. I suggest you guys get your act together as this is disgusting from a huge service provider. #highly frustrated client