Telkom cannot get the order right, after over 5 attempts

On 31 March 2021 through the website I requested a call back regarding the SmartBroadband Wireless LTE Contract 10GB R99.00 Month To Month The agent did phone me back and we went through the process and my order was approved.

3 or 4 days later doing a follow-up, I was informed that my order is processed but I was informed that my order was SmartBroadband Wireless LTE Contract 10GB R99.00 24 months with the Wireless router. I informed them that I did not ask for the deal that comes with the router. This order was cancelled and we went through the process of placing a new correct order.

Few days later, on the 6 or 7 April, when I did a follow-up, I was informed that my order is still not processed and they are waiting for cancelation

Another agent called me informing me that my order was incorrect again and we must re-place the order and she will call me back. She never phoned me back.

On the 8 or 9 April I contacted the Telkom again for a follow-up and the delivery options. I was informed that my SIM has to be signed by me and produced my documents. I agreed to that and we arranged together with the courier company Courier IT in Durban that they must deliver on Tuesday 13 April 2021 as I will be at my home address. On the 13 April when I phoned the courier company they informed me that they do not deliver at my area on Tuesday. At that moment they confirmed my order to be the SmartBroadband Wireless LTE Contract 10GB R99.00 24 months with the Wireless router of which is the wrong order again

I phoned Telkom again, they confirmed that on their system they had the incorrect order but they will process the correct order. Again we went through the process. If I remember correctly, I first spoke to a lady by the name of Aviran Pillay whom I found to be rude towards me when we were looking for the delivery address which is in Newcastle now. She could not find the address I gave to her which is **********, even when I asked to search Madadeni SAPS. Eventually she told me we cannot proceed with the order because I don’t know my address.

I phoned again few minutes later, this time I found Nomcebo, who assisted with cancelling the incorrect order and placing the correct order. She assured me that by next week Tuesday 20 April my order should be delivered. Even though she also couldn’t find my address on her system, at least she was willing to assist and we agreed to use the closest appearing address which is Madadeni Clinic and she will make a note for the courier company to phone me when delivering.

Today, 22 April, I phoned again Telkom asking about my order, I spoke to Noluthando, who informed me that my incorrect order has not be cancelled and therefore my new order was not processed. She also promised me that she will escalate the matter to get it processed.

I am truly disappointed with the service I am receiving for a mere SIM card. I lost trust in your consultants, nothing that was promised materialized. As an existing client of Telkom, I received such poor and alarming service. I believe they will call and system logs for all contact made with Telkom.

I would appreciate the matter be handle with urgency and correctly this time