Telkom cannot get my fixed-line look alike to work

In January, I app**** for my ADSL line to be moved to my new house. I was told that there is no infrastructure yet and that it is due to be done on 16 June. At the end of May, I was contacted and told that they are only installing fibre and that ADSL is not an option any more. It would just cost me about R600pm extra! I was also told that I could go to the nearest Telkom shop and get a wireless device which is a fixed-line look-alike. At the shop they then told me (after waiting about an hour for service) that they cannot give me a device because the ADSL line first have to be cancelled. \It would be done within a week". Three weeks later I went back to the shop and (after waiting an hour again) went through the process of getting the device. I was told that because it is a public holiday"