Telkom cannot get it together

<p>I have been trying to cancel our business account since April 2016. The necessary cancellation form, covering letter and copy of ID was handed into the Telkom office at Pavillion Durban on the 3rd April 2016 effective end April 2016 and was faxed through to the relevant department by the staff member on the day. In May the service was still active and I went back to the Telkom office to lodge a query and they assured me that they had comp**** on their side and then sent an email to the relevant section for cancellation. To date (June 2016) the service is still active and being billed for. I have sent emails to Telkom managers and to the cancellation office and have not had a response. Contact has been made to 10210 and 10217 and was told that I needed to go back to Telkom office. This is now become ridiculous!!! What else must be done???? The account will not be paid because the necessary cancellation procedure has been followed but due to the incompetance of Telkom it has not been carried out. WHAT AM I SUPPOSED TO DO. Do Telkom think that they have the power to control customer spending???</p>