Telkom cannot fufil or cancel order for 2 months and bills for services not rendered

I placed my order for the 10mb Uncapped Home Package on the 22.05.2018. As of the 25.07.18, the order has not been fulfilled, however I have been billed since May 2018. I have the following reference numbers: ********** , ********** , ********** , ********** , ********** , ********** , ********** , ********** , etc. Those 'escalation' numbers alone should send any prospective customers away right away. I've had to follow up and be fed a lethal mixture of excuses and lies such as the following:

1. The technician tried contacting me on a number that I have not used in many years. Telkom has my updated details as I receive sms's from them and was the number given during the order stage yet the technician calls me on a defunct number.

2. When I called to enquire in early June, I was informed that the order had been cancelled as the technician could not 'get a hold of me'. The order was then 'reworked' which has since the 07.06.2018 been in a final state which does not allow the call centre agents to book an appointment date for the technicians to come out. Multiple incidents and escalations were logged to Back Office IT to rectify or interface the order amongst the call agent's system and the technican's systems but as of the 25.07.2018, nothing has materialised. So the order cannot be fulfilled.

3. The lies - I spoke to a call centre agent called Angel, who **** to me on the 2 occasions that I chatted to her, by once giving me a false technician appointment date and the next time by providing another false positive. Another consultant said that if I paid my overdue account (by less than 5 days), the order would be finalised. I did that nothing. Deceiving customers...

4. The excuses - the latest that I heard, which is really out there... Apparently when Telkom inputs my ID number into the system, a wrong landline area code comes up (032 vs 033), so in fact when the technicians could not reach me, they drove to Pietermaritzburg. When I dial my landline number by using the 033 area code first, it says that the number does not exist! So how they drive over there.

I have reached out via social media with more empty promises. I have emailed Telkom's fulfilment and support departments and received no responses. No service but a host of escalation numbers, excuses and lies.

I am being billed for a non-delivered service. I cannot cancel the order because, guess what, it is up to 'Back Office' to do so... the same department that cannot move the order through. I cannot believe the behaviour of Telkom in this matter.