Telkom cannot fix my problem!!

Telkom order: ********** 0 I was phoned by Telkom on the 19th December 2018 with a offer of a wireless telephone which I accepted. After 6 weeks I tried to determine when delivery would take place. I only received the telephone on the 31st January 2019 and since then been back at the Vanderbijlpark branch as no phone calls can made and incoming calls is a huge struggle. When trying to call a recording voice says: Your account number is restricted, you are not allowed to call this number. The screen on the telephone indicates: You cannot make outgoing calls when the barring is on. Telephone account is fully paid up - in fact is in a large surplus. Today 7 February 2019 I still do not have an operating land-line.