TELKOM CANNOT FIGURE OUT TO HELP PEOPLE

6 weeks ago I called Telkom to install an ADSL line. Last week they arrived, but found there is an optic fibre cable and so told us if we wanted to use that (which we do) to just call the call centre, use our current order number, and get a new order number. Simple. Right? Well first off, it took about 6 phone calls of one hour each in the last few weeks to get someone out. Then yesterday I called to order the fibre optic installation and after 2 hours on the phone, got cut off. This morning I was on the phone for an hour and a half, spoke to 7 different people, all of whom said they could not help me and would put me through to the right department (which every time was the wrong department). How is this service? Who are these idiots that are employed at the call centre? How can something so simple as getting someone out to sort out the fibre optic installation be reduced to me crying, screaming and acting a like a crazy person? This happens EVERY SINGLE time I call Telkom. I GIVE UP!!!