MH
Mark H

1 reviews | Active since Jul 2011

02 Sept 2015, 08:51

Telkom cannot even install their own product.

On 12 August I requested an ADSL product installation through the Telkom call centre.<br> <br> This is my timeline:<br> 12 Aug - Phoned to order and given reference after processing and was meant to receive an SMS<br> 13 Aug - No SMS so called call center. Order had not been processed. Had to create a new order<br> ~18 Aug - Called call center to check progress. No progress.<br> ~21 Aug - Installer arrived and said the phone line was down but would have it fixed in 2 days. (Didn't happen)<br> 24 Aug - Called call center who said it would be install by Friday 28th.<br> 31 Aug - Called call center. No progress. Call center escalated to respond on 1 Sept.<br> 1 Sept - Nothing.

0
Replies (1)
Telkom
Telkom's reply02 Sept 2015, 09:04
Official
Hello tom77,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM141480

Kind Regards
Zulfah
Telkom Social Media Team