Telkom cannot deliver on their own processes

This is my 2nd complaint about the same problem - after I got a reply and reference number on this site, my account was still not cancelled. It is ridiculous, absurd and disturbing. Telkom cannot follow their own processes for contract cancellation. Everyone I speak went through the exact same issues so it is not an isolated incident, surely this can be handled better.

This was my first complaint and feedback: __________________________ After numerous mails to telkom's ********** address, my service is still not cancelled and I am still being billed even though I haven't used the service in 3 months. I had written confirmation from one of the employees but I am still being billed every month. Can you please cancel my contract as requested on numerous occations?

Official private business reply

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI **********

We apologise for any inconvenience caused.

Kind regards Yazied Telkom Social Media Team

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Yazied, I thank you for your reply 3 months ago but since then nothing positive have happened. I am still being harassed with sms's and email from the handover team. When I reply to the mails, I get no answers, just another mail a month later.

I have a mail from Khulekani Patrick Shezi confirming that it is cancelled and will I will not be billed any more.

I have paid an extra month to make sure it is square at that point in time.

What more must I do?????

Yazied, please provide me with you contact details so that we resolve this. That will be a good service at this point, not a reference number that means nothing.