Telkom Cannot Deliver Internet

<p>I have reported Telkom here because of slow internet and, I was promised that something would be done about it. A "technician" came out and told me that he could see there is a problem and said to make the internet work faster, I should unplug the phone (????). This is a business line, how am I supposed to unplug the phone?</p> <p>This has gone on for a full year year now, and I am at my wits end. I just dont know what to do about this organisation. </p>