Telkom cannot deliver

I moved to Cape town in August 2014 and asked Telkom to transfer my line from Johannesburg on the 18 August.I relocated to Diep River.I was told that the transfer will be done with 14 Days.After two weeks when I had no response I called and was told - sorry there where no ports available in the area and that they where busy upgrading the exchange and will let me know when my order can be executed.I called a month later and was told that the exchange will only be upgraded in January 2015 and I must wait till then.It is now February and after numerous calls and emails to the escalation center I do not even get feedback.WHAT A USELESS ORGANISATION.btw my order number is *** if anyone even bothers to reply