Telkom cannot connect me

We have had a prepaid line in our home and cancelled the service because we wanted to connect an adsl line because we need uncapped data which we cannot get with mobile broadband. When making the application for a 4 mbps line the sales lady checked the coverage and said our area only allows 2 mbps lines which i said was fine. A few days later now and telkom tells me that there is no infrastructure in my area. How is this possible? I grew up in this area and always had access to adsl. <br> <br> I need someone at telkom to see what the problem is and try to assist me in getting an adsl line in my home asap.