Telkom Cannot Cancel Service

This is to notify and inform Telkom that I completed a service cancellation request on 29 November and I did receive a confirmation of the request from Telkom Online on same day at 12h13. With the service not being cancelled and me being billed every month I sent Telkom a follow-up email dated 12 Apr '18. To date my service has not been cancel as requested. In retaliation to Telkom's ignorance I have cancelled out business ADSL line and service and moved it to MTN LTE. At home I have connected our fibre line with Afrihost. Good luck Telkom and hope you die a slow death as your service to SA citizens is pathetically poor.