Telkom - Cannot Cancel Line

On Friday 11 April called to cancel land line - excuse was that system was down. On Monday 14 April called to cancel land line - excuse was that system was down. When I asked how it was possible that a system was down for DAYS - the consultant just dropped the call. Website also seems down to cancel.

WHAT IS A PERSON MEANT TO DO TO SORT THIS OUT? Seems like a convenient way to delay cancellations but also a great way to make sure customers never use any Telkom services.