Telkom Cannot Cancel landline... going on 3 months already

Since September 2018 when i cancelled my ADSL Line at the service provider i have been struggling to cancel my voice line at Telkom.

In September i cancelled my line where i gave notice a month in advanced. The month of October i was debited the amount of R217. Upon realizing this i contacted them again to try and cancel the line again. This was though their chat interface. The month of November i was debited again, and guess what again i tried to cancel the line. This time they informed me that the data side of the line was not released by the ADSL service provider. I contacted the ADSL Service provider and asked them to supply me with proof, which they did. Forwarded it to them where they acknowledged receipt. Guess what, December month came and once again i was debited the amount of R217. I am totally baffled as to how i can get this cancellation processed.

The service is absolutely useless. Stay away from Telkom as far as possible, you will not be able to cancel your service!