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MK
Marnus K

1 reviews | Active since Feb 2018

27 Feb 2018, 14:23

Telkom cannot cancel Accounts

I cancelled my ADSL in August 2017. I got a bill now in Feb 2018.

I have sent the cancellation request to the Servcancellations , and 4 separate call center agent who assured me they will cancel the account immediately and refund me for and credit owed.

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Replies (2)
Telkom
Telkom's reply26 Mar 2018, 14:08
Official

Good day hexoshin,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

MK
Marnus K's update05 Apr 2018, 08:56
Reviewer Update
Still not refund, still no news. Just another chump waiting to get it stuck to. It took a month after I logged this, going into a Telkom Store, and whining at the store agent every day to get it cancelled, finally, hallelujah. Now to get my money back? I will have to phone Telkom, again, and log a dispute, again...really, why?