Telkom cannot assist when you need help

Since signing up a mobile contact with Telkom I have had to do efts into their account as they debit my account sporadically. My account was debited on the 25th of last month yet services were suspended on the 1st of this month. Called and logged a query on the same day. Today is the 4th and still suspended. Went to the Telkom store in Phoenix and as informed they are down since last Thursday. Called 081180 and was told their systems are down and nothing can be logged. Complete lack of support and no phones. I am a Sales consultant and this is having a negative impact on my job as it is a tool for my work. Very very disappointed.