Telkom cannot Activate Sim

I made an online application for the LTE uncapped product from Telkom for R599 pm. I received the Modem, Sim and Aerial on the 13/01/2016. This took about a month after the application was made. Details on the delivery note, stated that the sim will be activated within 24 hours of receiving the sim. I have since called Telkom (10213) on numerous occasions, waiting on the line for at least an hour at a time, only to get empty promises that the sim will be activated within the day. I have now tried chatting to the Telkom consultants, online, using the help facility on their website. I did this on at least 6 occasions, again being promised the activation of the sim, during each online chat. Surely it cannot be that difficult to activate a sim! I was also told that there is no direct contact to the activations dept. and I cannot go to a Telkom mobile store to get this activated. I can only do this through their call centre. WHY? I am getting seriously frustrated with their empty promises. Can someone please just activate this sim??? I also, just hope I am not charged for this product from 13/01...